Zendesk Support Bot

Allow employees to quickly and easily create support tickets in Workplace from Meta Groups and Chat.

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MAXIMISING SUPPORT EFFICIENCY

Creating a central support location and being able to raise tickets in a shared group, means employee’s know what’s happening and have visibility of shared issues, cutting down on time and the inefficiency of multiple tickets and agents getting taken up

LIVE CHAT ON THE GO

The bot allows you to start a conversation with a live agent via the integrated platform, such as Workplace chat, meaning employee’s can connect with IT support while on the go and without needing special access

IT TICKETING AUTOMATED

Allows Employee to log tickets in platforms such as Workplace via Groups and Chat. In addition to the tickets, users can search the Knowledge Base or speak to a live agent in Chat.

CREATE AND MANAGE TICKETS IN CHAT

Users can create support tickets from Chat using the dedicated Bot to create ticket flow, with instant replies which give a lot more flexibility to create a ticket. You can also open a carousel which displays the tickets and current status.

SEARCH FOR KNOWLEDGE BASE ARTICLES

A user can search for knowledge base articles based on a search query that is entered in chat, allowing them to be self-sufficient and cut down on the demands on IT support resources.

CREATE TICKETS IN WORKPLACE GROUPS

Users can create support tickets directly from areas either on desktop or on their phones by @mentioning the bot in a dedicated Workplace group.

Case Study

Molly Maid UK - A Leading Franchise on Workplace
Case Study

A new intranet pladis Global
Case Study

A Culture Game Changer for RAC

The RAC, a leader in roadside assistance and insurance, modernised its communication strategy with Workplace by Meta. RAC wanted a way to connect all of their employees. Discover how RAC turned around their organisation to with a strategic launch and key initiatives.

Automate everyday tasks with Bots

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